| | |  | Covers | Home » » » » » Wireless N Router | | | | | | | Description: | | Share internet access with PCs, game consoles and media players. Parental controls to supervise internet activity and provides firewall protection. Provides backward compatible with a 802.11g network. Includes 2 detachable antennas, ethernet cable, power adapter, vertical stand, mounting kit and rubber feet. | | | Features: | |
• Share internet access with PCs, game consoles and media players
• Parental controls to supervise internet activity and provides firewall protection
• Provides backward compatible with a 802.11g network
• Includes 2 detachable antennas, ethernet cable, power adapter, vertical stand, mounting kit and rubber feet.
| | | Product Details: | | | Product Length:
| 10.69 inches | | Product Width:
| 2.63 inches | | Product Height:
| 8.5 inches | | Product Weight:
| 0.7 pounds | | Package Length:
| 10.9 inches | | Package Width:
| 8.4 inches | | Package Height:
| 2.7 inches | | Package Weight:
| 1.5 pounds | | Average Customer Rating:
|  based on 170 reviews |
| | | | Customer Reviews: | |
Average Customer Review:
Write an online review and share your thoughts with other customers.
 worst customer service I have ever experienced.. Don't buy !!!Nov 17, 2009
I had to install this device twice. Called customer service after the first failed installation and it was a total waste of time. Figuring out the problem myself, I installed the product. After a few days it stopped working. I uninstalled, reinstalled and went another week with the same problem.
I received an email asking me to rate the customer service. I responded it was a waste of time, I couldn't understand the person talking with me (what's new about that) and reported I did not receive any help. Think I heard anything back from this company? Nothing !!
All I can do as a consumer is tell people that this may be an ok product but if it doesn't work don't expect any help from D-Link. I will never buy another product from this company. Hope this helps others before they experience the frustration I have experienced.
 easy setup, stableNov 14, 2009
easy setup. i have had this for 1 month and it has been very stable. great product for the price.
Poor Tech SupportNov 09, 2009
I'm very computer literate and never had problems with my previous router. I purchased this product today and it is going back. Connecting the router was straight forward and easy to do using the DVD provided. Although the internet continued to work on the computer the router was directly connected, it would not allow wireless use on my laptop. After a an hour on the phone with tech support, the problem was not resolved. Additionally, the tech support person was polite in the beginning, but as the conversation continued he became very rude and impatient over a miscommunication. The miscommunication was over a misunderstanding in the pronounciation of the English language. English was not the tech's first language. After the misunderstanding, he became very degrading (and I'm assuming the biggest reason was the fact that I was a female). When trying to get the laptop to connect, he got mad, refused to let me speak to his supervisor, and HUNG UP on me - it was not an accident. I will not purchase this brand again.
Not good at allNov 06, 2009
If you want to reset your router avery time you start your computer, this is the perfect. Before I bought it, I read some reviews and did not put atention to this and is real. Don not spend your money on D-Link routers at all.
not even worth getting it for freeOct 28, 2009
Purchased to replace a netgear FVS-318 and airlink 101 configuration. Unplugged the netgear from the cable modem, plugged in the dlink. Manual configured dlink as I have a business class link with static IP. Wireless didn't work at first but with a little troubleshooting was able to get a link.
With a wired connection computer and a wireless laptop side by side began surfing. Immediately noticed that both connections where having DNS link issues to sites. Would show the site not found and when I refreshed the site appeared. Began troubleshooting by turning off QOS. Improved but only marginally. This is when the trouble began.
Started with the manual and discovered how poorly written it really was. User manual is an afterthought, poorly written with many explanations being of the type - "this function is offered but we don't recommend using it". So began looking around the management screen only to discover that menus don't always match functions and specific settings are not explained well by the user manual.
So decided to call technical support. Bad choice. First call - change the MTU. No effect. Second call - your firmware needs updating - this despite having run the on-board update utility and it stating I had the latest. Downloaded the utility - which required reconnecting my old equipment up so I could get a stable link. Disconnected old equipment, plugged back into dlink updated firmware (this BTW on a Monday, the router was purchased on a Friday, must have lots of updates). Didn't resolve issue. Called tech support (3rd time) tech walked through every step the first tech did. Explained I had done all those items. Asked to repeat them again. Done, no change. Call again (4th time). Tier two tech support this round, same procedure as before. after explaining I had done the tasks twice, tech decided to escalate. Call new number. Now Tier 3, a real tech with real knowledge. First troubleshooting effort - do the exact same steps as the tier 1 rep had suggested. Back to square one. Try again (6th call) - finally some new ideas. Change the beacon interval and the RTS. No real improvement but it was a new idea. Every call required me to completely explain the problem and answer the same series of questions - this despite having and giving a trouble ticket number to each rep (apparently this doesn't have any info associated with it). So my end result - go back to the netgear FVS-318 and airlink 101 combo.
While it is nice of dlink to offer tech support and I appreciate a company that does so - it has to be helpful support not just a script which is what appears to be the only method of help from dlink. Also, some usability studies on the management interface and manual would help their cause. The connectivity issue is well known and discussed numerous times online you would think d-link would resolve whatever the problem is or discontinue the product.
D-link dir-615 is inexpensive but in this case not worth the money.
| | |
|
